Terms and Conditions

CONDUCT

  • Inappropriate behavior such as offensive words and acts, physical or verbal aggression, will be grounds for expulsion from the retreat without refunds.

THERAPISTS, PSYCHOLOGIST AND TEAM

  • They will treat their clients with respect, responsibility and patience.

INITIAL INTERVIEW AND CONSENT

  • Each participant who decides to have the retreat experience will have a session with the psychologist, fill out a questionnaire truthfully answering their medical history and sign a response in order to have access to their therapy.

  • SER or any of its collaborators are not responsible for any results obtained in the session, each participant is free to choose whether to participate in the session and is responsible for him o herself.

COPYRIGHT

  • Conferences and parts of the event may not be recorded for more than 2 minutes for the protection of copyright and privacy of other participants.

  • SER is copyrighted, it is part of a private company with no sale to the public.

GUARANTEES

  • We do not guarantee any type of specific result behind our services, this is responsibility of each person participating, we are only tools.

CONFIDENTIALITY

  • The SER team will not share data and private information of the participants with any institution or individual.

  • Participants will not be able to share sensitive information/images/videos from the session or that compromise the staff or other participants.

CANCELLATION AND REFUND

  • If the cancellation occurs 24 hours or sooner after making the purchase, a 100% refund of the payment will be made.

  • 3 days after your purchase there is a cancellation penalty of 50% of the total amount of your ticket purchased.

  • 20 days before the withdrawal THERE IS NO CANCELLATION of any kind.
    Tickets are not transferable to other people or other pickup dates.

RIGHT TO SUSPEND

  • Cancellation or readjustment of dates for the event due to weather, pandemics, government issues or absence of presenters will be refundable with the possibility of readjusting dates.

After Purchasing a Ticket

STEPS TO FOLLOW

  • You will receive a confirmation to your email or selected contact form.

  • You will have an appointment with the psychologist to resolve doubts.

  • You will begin the preparation process with the team and the rest of the participants.

  • Attendance at the event.

  • Integration call.

YOUR CONFIRMATION AND IDENTIFICATION WILL BE REQUIRED AT THE ENTRY OF THE EVENT

  • If there was any mistake when purchasing the ticket, contact us immediately.

  • Payment must be made in full to receive a space at the retreat.

ALL ATTENDEES ARE RESPONSIBLE FOR THEMSELVES

  • Contact us for more information or doubts before making any purchases. We will be happy to help you.